Delivery Policy

Effective 30 August 2026. BLAQFAM PREMIUM is based in Kaura, Abuja, Nigeria. This policy explains how we confirm delivery, charges and order handover.

Delivery availability

We arrange delivery to serviceable addresses within Nigeria after confirming the item, size, destination and courier availability. International delivery requires prior written agreement; do not place an international order until we have confirmed that we can fulfil it and provided the full delivery terms.

Confirm the full cost before paying

Delivery charges depend on the destination and the delivery service agreed for your order. The complete delivery charge must be shown at checkout or confirmed in writing by our team before you pay. The confirmed order total is the amount you authorise. We will not add an undisclosed courier charge after payment.

If checkout does not show a delivery option or a complete total for your address, pause and contact us for a written quote before making payment. A blank delivery amount is not a delivery confirmation. No blanket free-delivery offer applies unless it is clearly stated and confirmed for your order.

Order preparation and delivery estimates

Our dispatch target for confirmed, in-stock items is one to three business days after payment and all order details are confirmed. Any longer preparation period, including a special-order arrangement, will be explained and agreed before payment. Business days are Monday to Friday, excluding Nigerian public holidays.

Courier transit time is separate from preparation time. We will confirm the delivery estimate for your destination before payment and send a dispatch update with tracking information where the courier provides it. Same-day or next-day delivery is not guaranteed unless expressly agreed in writing.

If a delay arises, we will contact you with an updated estimate and available options. If we cannot meet an agreed delivery date and you do not accept the revised arrangement, contact us to cancel the undelivered order for a refund. Your statutory rights are not affected.

Address details and receiving your parcel

Provide a complete delivery address, nearby landmark where useful, a reachable phone number and the recipient’s name. Please tell us promptly if any detail is wrong. Address changes are normally possible before dispatch; after dispatch they depend on the courier’s ability to redirect the parcel.

Where a delivery attempt fails because the address supplied is incomplete or the recipient is unavailable, we will contact you to arrange the next step. Any reasonable redelivery charge will be explained and agreed before another attempt. We will not charge you to correct a delivery error caused by us.

Damaged, missing or incorrect deliveries

Check the parcel and items when they arrive and keep the packaging if there is a problem. Contact us promptly with your order details and photos where possible. A delayed report does not automatically remove your legal rights.

We remain your point of contact for delivery issues and will liaise with the courier. If a parcel is confirmed lost or cannot be delivered as agreed, we will offer an appropriate replacement or refund. Handing a parcel to a courier does not mean your delivery is complete. See our Returns & Refunds Policy for item returns and refund handling.

Collection and returns

Collection in Abuja is available only if we have expressly agreed a collection time and location for your order. Our published office address is not an invitation to arrive without an appointment. Contact us before returning any item so we can supply the correct return instructions.

Delivery support

Email info@blaqfam.com or WhatsApp +234 702 525 1541. Include your order number if you have already ordered, or your delivery area and the item you want if you need a quote.

BLAQFAM PREMIUM, Kaura, Abuja 900001, Federal Capital Territory, Nigeria. These rules do not limit rights provided by Nigerian consumer law.