Returns & Refunds Policy

Effective 30 August 2026. This policy covers clothing purchased from BLAQFAM PREMIUM. It applies to new orders and does not reduce rights attached to earlier purchases.

14-day returns and exchanges

If you change your mind or need a different size, contact us within 14 calendar days after delivery to request a return or exchange. This window covers both full-price and sale items.

For these voluntary returns, clothing must be unworn apart from trying it on, unwashed, unaltered and in a clean, resaleable condition, with any supplied tags still attached. Package it securely; use the original packaging where available. These conditions do not restrict claims for faulty or incorrectly supplied goods.

How to request a return

Email info@blaqfam.com or WhatsApp +234 702 525 1541 with your order number or other proof of purchase, the item and your preferred outcome. For a fault or wrong item, describe the issue and send photos if possible.

We aim to reply within two business days. We will give you return instructions and the correct return address in Abuja. Please contact us before sending a parcel; our published office location is not a drop-off instruction. For a voluntary return, send the item within seven calendar days after receiving the instructions and keep proof of postage. This process does not remove your statutory rights.

Faulty, damaged or incorrect items

Tell us as soon as you discover a problem. The 14-day voluntary return window does not limit your rights if goods are faulty, unsafe, not as described or incorrectly supplied. We will arrange an appropriate repair, replacement or refund in accordance with Nigerian consumer law.

Eligible quality-related returns within three months of delivery are at our risk and expense under the Federal Competition and Consumer Protection Act. We cover reasonable return costs for confirmed faults or our fulfilment errors. Your other statutory remedies remain available.

Return costs and exchanges

For a change of mind or a size change where we supplied the item ordered, you pay the return delivery cost and any agreed delivery cost for an exchange. The original delivery charge is not refundable after correct delivery for these voluntary returns. We do not charge a restocking fee.

Exchanges depend on confirmed stock. If the requested replacement is unavailable, you can choose a refund for an eligible return. For a full-order refund caused by our error or a confirmed fault, we also refund the original delivery charge; for a partial return, we refund the delivery amount attributable to the affected item where applicable.

Refund timing and payment

We aim to inspect a returned item and communicate a decision within three business days of receiving it. Approved refunds are initiated within five business days after approval. Refunds go to the original payment method and payer where possible; if that method cannot receive the refund, we will agree a verified alternative with the original payer.

Your bank or payment provider may need additional time to post the money. We will provide confirmation when the refund is initiated. Contact us if it has not arrived seven business days after that confirmation so we can help trace it. A refund is based on the amount actually paid after discounts.

Order cancellation

Contact us promptly if you wish to cancel. An order cancelled before dispatch receives a full refund, including any delivery charge, with no cancellation fee. After dispatch, contact us so we can arrange the appropriate return or delivery resolution. If we cannot fulfil your order, we will offer a full refund rather than substitute an item without your agreement.

Questions or complaints

BLAQFAM PREMIUM, Kaura, Abuja 900001, Federal Capital Territory, Nigeria. Email info@blaqfam.com or call/WhatsApp +234 702 525 1541. Business days are Monday to Friday, excluding Nigerian public holidays.

Nothing in this policy excludes rights provided by Nigerian law. You can also read the FCCPC consumer-rights guidance.

For delivery charges, dispatch and missed deliveries, read our Delivery Policy. Please also read our Terms of Use.